WorkPlace Software Systems

Information Technology Solutions Provider

Accounting, Warehouse Distribution, Point Of Sale, Electronic Data Interchange [EDI], Transaction Data Management


Home Accounting Modules Accounts Payable Appointment Scheduling Accounts Receivable Bank Reconciliation General Ledger Inventory Control Purchase Orders Sales Order Entry Payroll Manager Job Cost Reporting Client Resource Mgr Expense Tracking List Manager Point Of Sale Web Order Entry EDI Solutions Trading Partner Desktop Trading Partner Workgroup Trading Partner Link Emanio's Unite Data Integration Data Migration Data Consolidation Data Synchronization Data Warehousing Merchant Services PC-Charge X-Charge Custom Services Policies / Prodcedures Support Request A Demo ResaleBay's POS Dollar Stores POS Promotional Software

Retailers and Suppliers

Manufacturing

Freight & Logistics

    Healthcare

Distribution/Warehouse

Apparel/Fashion

Banking/Insurance

     Education

Software Support Policy Effective 01/01/2005

WorkPlace Software and ResaleBay offers product support on the following basis:
1. ALL support contract terms are on a Calendar basis (January 1, to December 31)
2. Customers NOT active on an annual support contract will be charged $50.00 per call payable by credit card prior to answering software support issue.
3. All program upgrades will be FREE to customers with an uninterrupted active support contract.
4. Telephone support will only be available during normal business hours Monday-Friday, 9 AM - 6 PM CST (Holidays Excluded) Telephone Support outside normal business hours is available for $25 per incidence.
5. Email or Fax support will be addressed usually be the next business day.
6. New customers will have their support charges pro rated to the end of the current Calendar year or waived based on current promotion at the time of purchase.
7. Software, Hardware or other equipment NOT purchased from Resalebay or WorkPlace is not eligible for Support.
8. All hardware purchased from WorkPlace Software Systems (www.resalebay.com) must submit their product registration information with the respective manufacturer to ensure continued hardware support directly from the manufacturer during the warranty period.

9. Current support charges are as follows
POS Single User $150.00 per Calendar Year.
POS Multi user $250.00 per Calendar year.
Custom Business Programs - Negotiated with Client